1.1 Unless otherwise agreed in writing, all offers or services and all resulting contractual relationship(s) between Languages And Tourism Centre (LTC), any affiliated companies of LTC or any of their agents (each “LTC”) to any person applying for certification services (the “Client”) shall be governed by these General Conditions.

1.2 These General Conditions, and, as applicable, the Proposal, the Application, the Codes of Practice, the LTC Certification Marks License Terms and Conditions constitute the entire agreement (the “Contract”) between the Client and LTC with respect to the subject matter hereof. Save as otherwise provided no variation to the Contract shall be valid unless it is in writing and signed by or on behalf of the Client and LTC.

1.3 Where a Certificate is issued to the Client, LTC will provide the Services using reasonable care and skill and in accordance with the Codes of Practice then in force of the relevant Certification Body. A copy of such Codes of Practice, and any amendments to it as may be issued from time to time, will be supplied by the Certification Body to the Client upon commencement of the Services.


“Accreditation Body” means any organisation (whether public or private) having the authorisation to appoint Certification Bodies;

“Application“ means the request for services by a Client;

“Certificate“ means the Certificate issued by a competent Certification Body;

“Certification Body” means any LTC company having the authorisation to issue Certificates;

“Codes of Practice” means those codes of practice issued by a Certification Body in accordance with the relevant certification scheme;

“Proposal” means the outline of services to be rendered by LTC to the Client.

“Report” a report issued by LTC to the Client indicating whether or not a recommendation to issue a Certificate is to be made.

“LTC Certification Mark License Terms and Conditions” means the terms and conditions of use of the licensed LTC Certification Mark.


3.1 These General Conditions cover the following services (“the Services”):

  1. a) Hotels certification services: quality, environmental, safety, health and other management system certification in accordance with international or national standards;
  2. b) Hotel staff skills certification services.

3.2 On completion of an assessment programe, LTC will prepare and submit to the Client a Report. Any recommendation given in a Report is not binding on the Certification Body and the decision to issue a Certificate is at the sole discretion of the Certification Body.

3.3 Client acknowledges that LTC, either by entering into the Contract or by providing the Services, neither takes the place of Client or any third party, nor releases them from any of their obligations, nor otherwise assumes, abridges, abrogates or undertakes to discharge any duty of Client to any third party or that of any third party to Client.

3.4 Certification, suspension, withdrawal or cancellation of a Certificate shall be in accordance with the applicable Codes of Practice.

3.5 LTC may delegate the performance of all or part of the Services to an agent or a subcontractor and Client authorises LTC to disclose all information necessary for such performance to the agent or subcontractor.


4.1 The Client shall ensure that all assistance, information, records, documentation and facilities are made available to LTC when required by LTC, including the assistance of properly qualified, briefed and authorised personnel of the Client.

4.2 So far as it is permitted by law, the Client acknowledges that, it has not been induced to enter into the Contract in reliance upon, nor has it been given, any warranty, representation, statement, assurance, covenant, agreement, undertaking, indemnity or commitment of any nature whatsoever other than as are expressly set out in these General Conditions and, to the extent that it has been it unconditionally and irrevocably waives any claims, rights or remedies which it might otherwise have had in relation thereto. Any conditions or stipulations included in the Client standard form documents which are inconsistent with, or which purport to modify or add to, these General Conditions shall have no effect unless expressly accepted in writing by LTC.

4.3 The Client shall take all necessary steps to eliminate or remedy any obstacles to or interruptions in the performance of the Services.

4.4 In order to allow LTC to comply with the applicable health and safety legislation the Client shall provide LTC with all available information regarding known or potential hazards likely to be encountered by LTC personnel during their visits. LTC shall take all reasonable steps ensure that whilst on the Client’s premises, its personnel comply with all health and safety regulations of the Client, provided that the Client makes LTC aware of the same.

4.5 The Client shall immediately inform LTC of any and all changes in their premises which may affect their management system, their service, their process or their skills. Any breach of this obligation to inform may lead to the withdrawal of the Certificate. Furthermore the Client is bound to inform LTC of any major non conformity identified during internal audits

undertaken by the Client, its partners or public authorities.


5.1 The fees quoted to the Client cover all stages leading to completion of the assessment program or operations and the submission of a Report and of the periodic surveillances to be carried out by LTC for the maintenance of the Certificate. As fees are based on the charge rate applicable at the time of submitting a Proposal, LTC reserves the right to increase charges during the registration period. LTC may also increase its fees if the Client’s instructions change or are found to be not in accordance with the initial details supplied to LTC prior to it providing the relevant fee quotation. Clients will be notified of any increase in fees.

5.2 Additional fees shall be charged for operations that are not included in the Proposal and for work required due to non- conformances being identified. These will include, without limitation, costs resulting from:

  1. a) repeats of any part, or all, of the assessment programme or operations due to the registration procedures and rules not being met;
  2. b) additional work due to suspension, withdrawal and/or reinstatement of a Certificate;
  3. c) reassessment due to changes in the management system or products, process or services; or
  4. d) compliance with any subpoena for documents or testimony relating to work performed by LTC.

5.3 Without prejudice to clause 5.2, additional fees will be payable at LTC’ charging rates in force from time to time in respect of rush orders, cancellation or rescheduling of services or any partial or full repeats of the assessment programme or operations which are required as set out in the Codes of Practice.

5.4 A copy of LTC’ prevailing charging rates is available on request from LTC.

5.5 Unless otherwise stated all fees quoted are exclusive of travelling and subsistence costs (which will be charged to the Client in accordance with LTC Travel Expense Policy). All fees and additional charges are exclusive of any applicable Value Added Tax, Sales Tax or similar tax in the country concerned.

5.6 Client shall not be entitled to retain or defer payment of any sums due to LTC on account of any dispute, counter claim or set off which may allege against LTC.

5.7 LTC may elect to bring action for the collection of unpaid fees in any court having competent jurisdiction.

5.8 Client shall pay all LTC’ collection costs including reasonable attorney’s fees and related costs.


6.1 LTC shall retain in its archive for the period required by the relevant Accreditation Body or by law in the country of the Certification Body all materials relating to the assessment programme and surveillance programme relating to that Certificate.

6.2 At the end of the archive period, LTC shall transfer, retain or dispose of the materials at its discretion, unless instructed otherwise by the Client.


Any document including, but not limited to any Report or any Certificate, provided by LTC and the copyright contained therein shall be and remain the property of LTC and the Client shall not alter or misrepresent the contents of such documents in any way. The Client shall be entitled to make copies for its internal purposes only. Duplicates of Certificates are available upon request for external communication purposes.


The Client may promote its certification in accordance with the terms set out in the Regulations governing the use of the certification marks. Use of LTC’ corporate name or any other registered trademarks for advertising purposes is not permitted without LTC’ prior written consent.


9.1 As used herein, “Confidential Information” shall mean any oral or written proprietary information that a party may acquire from the other party pursuant to the Contract or information as to the business of the other party provided, however, that Confidential Information shall not include any information which (1) is or hereafter becomes generally known to the public;

(2) was available to the receiving party on a non-confidential basis prior to the time of its disclosure by the disclosing party; (3) is disclosed to a party by an independent third party with a right to make such disclosure.

9.2 Unless required by law or by a judicial, governmental or other regulatory body, neither party nor their agents or subcontractors shall use the Confidential Information other than for the purpose of the Contract nor disclose the other’s Confidential Information to any person or entity without the prior written approval of the other party except as expressly provided for herein.


10.1 Unless otherwise agreed, the Contract shall continue (subject to the termination rights set out in these General Conditions) for the term set forth in the Proposal (the “Initial Term”). On expiry of the Initial Term, the Contract shall renew automatically unless and until either party notifies the other in writing that the Contract will terminate at least three months prior to the expiry of the Initial Term or on three months’ notice any time after the Initial Term.

10.2 LTC is entitled, at any time prior to the issue of a Certificate, to terminate the Contract if the Client is in material breach of its obligations and, following receipt of notice of such breach, the Client fails to remedy to the satisfaction of LTC such breach within 30 days.

10.3 Either Party shall be entitled to terminate immediately the provision of the Services in the event of any arrangement with creditors, bankruptcy, insolvency, receivership or cessation of business by the other Party.

10.4 Unless otherwise agreed in writing, the rights and obligations of the parties defined in clauses 8, 9, 12, 13 and 14 shall apply notwithstanding the completion of the Services or termination of the Contract.

10.5 In case the Client transfers its activities to another organisation, the transfer of the Certificate is subject to the Certification Body’s prior written consent. Where such consent is given, the use of the Certificate by such new organisation shall be governed by the Contract.


If LTC is prevented from performing or completing any service for which the Contract has been made by reason of any cause whatsoever outside LTC’ control, including, but not limited to, acts of god, war, terrorist activity or industrial action; failure to obtain permits licenses or registrations; illness, death or resignation of personnel or failure by Client to comply with any of its obligations under the Contract, the Client will pay to LTC:

  1. a) the amount of all abortive expenditures actually made or incurred;
  2. b) a proportion of the agreed fees equal to the proportion (if any) of the service actually carried out; and LTC shall be relieved of all responsibility whatsoever for the partial or total nonperformance of the required Services.

12.1 LTC shall have no liability to the Client for claim for loss, damage or expense unless arbitral proceedings are commenced within one year after the date of the performance by LTC of the service which gives rise to the claim or in the event of any alleged non-performance within one year of the date when such service should have been completed.

12.2 LTC shall not be liable to the Client nor to any third party:

  1. a) for any loss, damage or expense arising from (i) a failure by Client to comply with any of its obligations herein (ii) any actions taken or not taken on the basis of the Reports or the Certificates; and (iii) any incorrect results, Reports or Certificates arising from unclear, erroneous, incomplete, misleading or false information provided to LTC;
  2. b) for loss of profits, loss of production, loss of business or costs incurred from business interruption, loss of revenue, loss of opportunity, loss of contracts, loss of expectation, loss of use, loss of goodwill or damage to reputation, loss of anticipated savings, cost or expenses incurred in relation to making product recall, cost or expenses incurred in mitigating loss and loss or

damage arising from the claims of any third party (including without limitation product liability claims) that may be suffered by the Client; and

  1. c) any indirect or consequential loss or damage of any kind (whether or not falling within the types of loss or damage identified in (b) above).

13.1 If any one or more provisions of these General Conditions are found to be illegal or unenforceable in any respect, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.

13.2 Except as expressly provided for herein, the Client may not assign or transfer any of its rights hereunder without LTC’ prior written consent.

13.3 Neither party shall assign the Contract without the prior written consent of the other Party such consent shall not be unreasonably withheld. Any assignment shall not relieve the assignor from any liability or obligation under the Contract.

13.4 The Parties acknowledge that LTC provides the Services to the Client as an independent contractor and that the Contract does not create any partnership, agency, employment or fiduciary relationship between LTC and the Client.

13.5 Any failure by LTC to require the Client to perform any of its obligations under these General Conditions or the Contract shall not constitute a waiver of its right to require performance of that or any other obligation.


Unless specifically agreed otherwise, all disputes arising out or in connection with these General Conditions or the Contract shall be governed by the laws of England and be finally settled under the Rules of Arbitration of the International Chamber of Commerce by one or more arbitrators appointed in accordance with the said rules.